How we handle your information

Nexgen Framework LLC (“we,” “us,” or “our”) is a locally owned home inspection company based in Rogers, Minnesota. This Privacy Policy describes how we collect, use, share, and safeguard the personal information of visitors to our website and clients who book inspections with us.

By using our website at nexgenframework.com or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site and our services.

Information We Collect

We may collect the following types of information:

• Contact information you provide directly, such as your name, phone number, email address, and property address when you request an inspection or submit a contact form.
• Communication records, including messages, call notes, and text messages exchanged with our team.
• Usage data collected automatically, such as your browser type, device information, pages visited, and referring URLs, typically gathered through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on home inspection services.
• Respond to inquiries and provide customer support.
• Send appointment reminders, service updates, and occasional promotional messages by phone, text, or email.
• Improve our website, services, and communications.
• Comply with legal obligations and enforce our agreements.

SMS & Text Messaging

By providing your mobile phone number to Nexgen Framework through our contact form, by phone, or in person, you expressly consent to receive SMS and MMS messages from us related to your home inspection services.

Types of Messages You May Receive

• Appointment confirmations and reminders.
• Inspector arrival updates and report-ready notifications.
• Occasional promotional messages and seasonal maintenance reminders.

Message Frequency & Costs

Message frequency varies based on your inspection activity. Message and data rates may apply depending on your mobile carrier plan. Nexgen Framework does not charge a fee for sending SMS messages.

Opt-Out Instructions

You can opt out at any time by replying STOP to any text message we send. After opting out, you will receive a one-time confirmation message and no further texts. For assistance, reply HELP or contact us at 763-23-1414.

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most U.S. wireless providers.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve functionality. You can set your browser to refuse cookies, though some parts of the site may not function properly without them.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as scheduling, payment processing, or communication platforms, and only to the extent necessary for them to perform those services. We may also disclose information if required by law or to protect our legal rights.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us at any time to review, correct, or request deletion of your personal information, or to opt out of marketing communications. To do so, email us at info@nexgenframework.com or call 763-23-1414.

Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us at info@nexgenframework.com or 763-23-1414.